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Australia United States
Other

Shipping Information

All United States orders are dispatched from Doral, Florida and are sent via Fed Ex.

All other International and Australian orders are dispatched from South Australia, Australia and are sent via Australia Post.

United States

Please allow 5 business days, depending on delivery location, for your order to arrive.


Please note that we do not deliver to Post Office Boxes.


Orders are processed Monday-Friday (excluding holidays) within 24-48 hours.

Free Shipping
Applies to orders of USD $50.00 or more.

Standard Shipping – USD $10.00
Applies to orders of less than USD $50.00

Australia

Kosmea will post orders to all states and regions throughout Australia including PO Boxes.

For Standard Shipping and Free Shipping, you will receive your Kosmea delivery within 5-10 working days from the placement of your order.

Free Shipping
Applies to orders of AUD $50.00 or more.


Please note, your order total must reach AUD $50.00 or more after any discounts have been applied.

Standard Shipping – AUD $10.00
Applies to orders of less than AUD $50.00

Express Shipping – AUD $25.00
Express Shipping is only available within Australia and with this option you will receive your Kosmea delivery within 1-4 working days from the placement of your order.

New Zealand

Please be advised that International orders can be subject to Custom Duties and Taxes. Kosmea’s freight charges do not include any applicable international custom duties or import taxes which may arise upon product entering your country. All international custom duties, taxes and related charges must therefore be borne by the purchaser.

You will receive your order in approximately 10-20 working days from the day you placed it.

Free Shipping
Applies to orders of AUD $200.00 or more.


Please note, your order total must reach AUD $200.00 or more after any discounts have been applied.

Standard Shipping – AUD $25.00
Applies to orders of less than AUD $200.00

Other International

Please be advised that International orders can be subject to Custom Duties and Taxes. Kosmea’s freight charges do not include any applicable international custom duties or import taxes which may arise upon product entering your country. All international custom duties, taxes and related charges must therefore be borne by the purchaser.

International orders are dependent upon the requested shipping destination. You will receive your order in approximately 10-30 working days from the day you placed it.

Please visit this link to view your estimated delivery time:
https://auspost.com.au/service-updates/international-delivery-updates

Due to customs regulations and circumstances beyond our control we are only able to ship to certain countries. Please click here for a list of countries that we ship to.

Free Shipping
Applies to orders of USD $200 or more.


Please note, your order total must reach USD $200.00 or more after any discounts have been applied.

Standard Shipping – USD $25.00
Applies to orders of less than USD $200.00

Where is my order?

If you would like to check the status of your order, please email us at [email protected] quoting your order number and one of our friendly staff will be happy to help you with your query.

Cancelling or changing your order:

Kosmea will endeavour to organise the dispatch of your order as soon as we receive it. If you have changed your mind about the order you made and would like to cancel or change it, please email [email protected], quoting your order number, as soon as possible.

Please be advised, if your order has already entered the dispatch process, it cannot be changed or cancelled.

Goods and Services Tax

Kosmea Australia is based in Australia and we are required by law to charge Goods and Services Tax on all orders shipped to customers within Australia.

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