Australia United States

COVID-19 Statement

We are open online

The team at Kosmea is available to answer any of your enquiries about COVID-19. It’s an unusual time for all of us but we’re experiencing these changing times together so we’re here to help you if you have any questions. We want to thank all our customers across the world for your continued support during this time.

We have adopted all necessary precautionary measures in the office and in our warehouse to stay safe and healthy. Our packaging and handling staff are sanitising your orders prior to sending them to you, and all our staff have adopted hygiene and social distancing procedures.

We are open for business and our products are available online.


Impact on delivery – Australia Post

We pack and ship your orders immediately after receiving them. However, Australia Post is experiencing a huge demand for deliveries right now as more people are purchasing goods online and their delivery service is taking much longer than usual. We will keep you up to date if anything changes with Australia Post as soon as they inform us.

Australia Post have changed their policies with COVID-19 and all deliveries are now contactless, so no signature is required upon delivery.

Australia Post is currently not shipping to these countries and regions:

Virgin Islands



Reach out to us

If you have any questions about our products or delivery, please reach out to us. Skincare is a personal product and we understand you may have concerns. We’re here to help with any enquiry you may have and will always do our best to give you the information you need.


You can get in touch by:

Calling us: 1300 130 320

Emailing us: [email protected]

Stay connected on social media

Staying home and staying healthy is most people’s primary concern during this time. Therefore, we are committed to keeping you up to date and informed on our social media channels.

Stay up to date with us about any developments or changes to delivery and products on all our social channels which you can link to from here:






Please let us know if there is anything you need more information about or want to us to include on social media.

For more information about COVID-19 from the Department of Health please visit the following:

What you need to know about COVID-19. 

Frequently asked questions about COVID–19. 


Take care of yourself and your families and stay healthy and well.


Warmest regards,

The team at Kosmea.